FAQs

You have questions. We have answers. And if you don't see your question here, and we'll get back to you with an answer.

General Questions

A small job is a task or change to your app that can be completed within a couple of hours or doesn't take more than a day to complete. We will let you know if we feel the job you requested is bigger than a small job.
We mean we will work on as many small jobs as you request to ensure you have the best quality app. However, we expect you to also be realistic in the number of requests you make. We're all professionals here, and as professional we're sure you will know if you are abusing this offer or not.
We guarantee to do our best to fix any and all crashes reported by your app. However we cannot guarantee a fix for every crash. Occasionally there are situations where we are unable to pinpoint the cause of the crash. If this happens, we won't give up trying to find a fix, but we can't guarantee we will fix it.
No. Peak App Care is for apps that are already available in the App Store.
Most likely no. Games tend to be very complex, often times using game engines that require specialized skills. This is why we are unable to support most games.
White Peak Software has been building and maintaining iOS apps since the first public beta release of the iPhone SDK in the spring of 2008. We have worked on hundreds of apps and source code we've written can be found in tens of thousands apps used by millions of people. Our team members have published articles and books on writing iOS apps, often speak at developer conferences, and are active members of the iOS developer community.

Billing and Payments Questions

Yes, absolutely. If you are not 100% satisfied within the first 30 days of your subscription, we will refund your money.
Sign in to your account, click Subscriptions, then Turn off auto-renewal to end your subscription.
Yes, but only if you pre-pay for 12 months of service.

Legal Questions

Technologies Questions

We use Hockey SDK for crash reporting. And yes, we can transfer the account to you should you decide to cancel your subscription.
No. Peak App Care is for iOS apps only.

Who are we?

White Peak Software is a family owned software company based in Stowe, Vermont. We have been providing mobile, desktop and web solutions to businesses world wide since 2003.

Our Office

White Peak Software, Inc.
112 South Main Street, #166
Stowe, VT 05672

Visit whitepeaksoftware.com for more info.